TOPIC 1 - Communicating with your YTB Technology Eric Smith – Chief Information Officer - Discussion of your communication needs with respect to your downline, PowerTeam, and custom communication groups, as well as the types of communications you need to send.
TOPIC 2 - Back Office Reporting Jeff Thurston – Director of Application Development - What reports do you need as a new Rep with YTB, how about as a member of Coach’s Corner, or a Director? Let us know what reports you require.
TOPIC 3 - Building Your Business with Marketing James Tackett – Chief Marketing Officer - The use of the Sizzle Call line and lead generation.
TOPIC 4 - Using Your YTB Marketing Tools Josh Tomer – Vice President of Marketing Services - Enhanced Rep Site and Internet marketing focusing on email campaigns.
TOPIC 5 - Tax Program and $6,000 Guarantee Clint Tomer – Marketing Services Manager - Discussion of the tax program with Botkins and the $6,000 Guarantee.
TOPIC 6 - First Tuesday Travel Party Caryn Tomer - Marketing Writer and Editor - Discussion of the First Tuesday Travel Party format and party packs.
TOPIC 7 - Home Office Communication with the Field Derek Avera – Vice President of Communications - Tell us what you like about the home office communications and what you don’t like – how can we improve communications to the field?
TOPIC 8 - YTB’s Communication with the Public Marcia Dempsey – Director of Public Relations - How can we improve our communication to the public and what activities would you suggest to aid improving our public image? What suggestions do you have for improving “The Facts about YTB” website?
TOPIC 9 - National Convention Tim Church – Director of Business Development - Discussion of the overall event schedule, YTBU, general session agenda, crowd control and security, food and dining options, registration, and vendor exhibits.
TOPIC 10 - RTA Retention Duane Vancil – Chief Operating Officer - Discussion of our current processes for retention, our current statistical success rate for retention, and our ideas for the future.
TOPIC 11 - Legal and Compliance Amy Wollenweber – Vice President of Operations - Discussion of our current processes that protect your integrity and YTB’s. In addition, we'll offer summary statistics of investigations and resolutions, and our ideas for the future.
TOPIC 12 - Enhancing Your Customer Support Experience LeAnn Troeckler – Manager of Director Relations - Discussion of our current processes and our current statistical success of contact handled. Hear about our ideas for the future and offer some of your own.
TOPIC 13 - Your Training Tools Emily Archibald – Director of Learning and Development - Discussion of all the current training tools at your disposal, as well as the pros and the cons of each.
TOPIC 14 - Enhancing Your Coach’s Corner and Rep Support Experience Amber Foster – Rep Support Division Manager - Discussion of our current processes and our current statistical success of contact handled. Hear about our ideas for the future and offer some of your own.
TOPIC 15 - Travel Training and Tools Shelly Coppersmith – Vice President of Travel Marketing - Help us determine how effective our current offerings are (such as Funshine, E-Campus, Travel Portal, Travel Compass). We'd like your feedback on user-friendliness and accessibility and your suggestions on how to improve.
TOPIC 16 - Group Travel and Cruises Tami Goad – Director of Travel Management - A discussion of the need for guidelines for group cruises and other groups in the future, as well as your ideas to better service groups. Discuss any thoughts and ideas on enhanced technology to improve the booking, tracking, and management of groups.
TOPIC 17 - Travel Promotions, Training, and Communications Stephanie Kulek – Travel Promotions Coordinator - What features would you like to see in the weekly Travel Compass and in the Travel Portal? Discussion of training offered by vendors and destination marketing organizations.
TOPIC 18 - Your YTB Online Store - Past, Present and Future David Lash – Director of New Business Development - Discuss the difference between the Travel Portal vs. the Booking Engine and what that means to TSOs and building your business. In addition, we’ll be seeking your input on most wanted features, products, suppliers, etc.
TOPIC 19 – Open Idea Forum Tony Green – Project Manager - What are you’re ideas? Here’s an opportunity to throw out your specific ideas - any topic. Tony will recap and present to the Founders.
TOPIC 20 - 2009 Meetings and Events Andy Cauthen – President and COO, YTB International - Let’s discuss the timing and content of YTB’s 2009 meetings and events: National Convention, Funshine Travel Trade Show, Red Carpet Days, First Tuesday Travel Parties, and more…