Well, since no one had any answers as to how the MLM crowd was responding to the Aloha issues, ATA apparently has decided to give them a second chance.
In a statement, ATA has said:
ATA Airlines has discontinued all operations and cancelled all current and future flights. Following the loss of a key contract for our military charter business, it became impossible for ATA to continue operations. Unfortunately, we were not in a position to provide our customers or others with advance notice. We apologize for the disruption caused by the sudden shutdown of ATA and regret the impact on passengers, employees, suppliers, and other parties. ATA customers should seek alternative arrangements for current and future travel.So, again, I know what the traditional travel agents are doing this morning. I also know what the online biggies are also doing. The question remains, what is YTB and the other MLMs doing about customer service. With almost a half billion dollars in reported sales, certainly some of your customers are impacted.
What is the answer? Call YTB HQ? Go to my website? Or is it that it is not your problem because you are just a privately branded Travelocity site and it is their problem? Welcome to the realities of being a travel agent folks---referring or otherwise!
